Refund & Returns Policy

At Yare Valley Oils, we want you to be satisfied with your order. This Refund & Returns Policy explains how we handle returns, refunds, damaged goods and exchanges for purchases made through our website.

1. Returns

Our returns policy lasts for 30 days from the date you receive your order. If more than 30 days have passed, we may be unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition in which you received it. It must also be returned in its original packaging.

To process a return, we may require your order number, receipt or other proof of purchase.

Please contact Yare Valley Oils before sending an item back to us so that we can provide the appropriate return instructions.

2. Food and Perishable Products

Many products sold by Yare Valley Oils are food products. Food and other perishable goods may be exempt from standard returns where applicable.

For food safety and hygiene reasons, we cannot generally accept the return of food products that have been opened, used or had their seals broken unless the product is faulty, damaged, incorrectly supplied or otherwise does not meet your statutory rights.

If there is a problem with a food product you have received, please contact us as soon as possible with your order details and information about the issue.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods.

3. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, is faulty or you receive an incorrect product, please contact us as soon as possible after delivery.

When contacting us, please provide your order details and a description of the problem. We may also ask you to provide photographs showing the item, packaging or damage so that we can assess the issue.

Where appropriate, we will arrange a replacement, exchange or refund.

4. Refunds

Once an eligible return has been received and inspected, we will notify you to confirm that we have received it and whether your refund has been approved.

If approved, your refund will be processed to the original payment method used for your purchase.

The time it takes for the refund to appear in your account may depend on your bank, card provider or payment provider.

5. Late or Missing Refunds

If you have been notified that a refund has been processed but have not yet received it, please first check your bank or payment account.

You may also need to contact your card provider or bank, as there can be a processing period before a refund appears.

If you have completed these steps and your refund has still not arrived, please contact Yare Valley Oils using the contact details provided on our website.

6. Exchanges

Where an item is defective, damaged or incorrectly supplied, we may be able to replace it with the same product, subject to availability.

Please contact us before returning an item for exchange so that we can provide instructions and confirm the appropriate next steps.

If the same product is unavailable, we may offer an alternative solution or refund where appropriate.

7. Sale Items

Any rights you have in relation to faulty, damaged, misdescribed or incorrectly supplied goods continue to apply to products purchased in a sale or at a discounted price.

Any discretionary returns for unwanted sale items will be considered in accordance with this Refund & Returns Policy and your applicable statutory rights.

8. Return Shipping

Please contact us before returning an item. We will provide the appropriate returns information where a return is accepted.

Unless the item is faulty, damaged, incorrectly supplied or we have agreed otherwise, you may be responsible for the cost of returning the product to us.

Original delivery charges and return postage will be handled in accordance with your applicable statutory rights and the circumstances of the return.

Where you are responsible for returning an item, we recommend using an appropriate postal service and retaining proof of postage. For higher-value items, you may wish to use a tracked or insured delivery service.

9. Refunds for Delivery Problems

If your order arrives damaged during delivery, contains incorrect products or does not arrive as expected, please contact us as soon as possible.

We will investigate the issue and, where appropriate, arrange a replacement, refund or another suitable resolution.

10. Your Statutory Rights

Nothing in this Refund & Returns Policy is intended to restrict or exclude any rights you have under applicable UK consumer law.

Where your statutory rights provide greater protection than the terms set out in this policy, your statutory rights will apply.

11. Need Help?

If you have any questions about a return, refund, damaged product or an order you have received, please contact Yare Valley Oils using the contact details provided on our website.

When contacting us about an order, please include your order number and sufficient information for us to identify your purchase and assist with your enquiry.